Webinar: Automatic Inspection at the Dealership
Webinar Agenda
Glenn Hemminger
USA Managing Director
glenn.h@uveye.com
Current Dealership Challenges
Manual Inspection Challenges
The Benefits of Automatic Inspection
Current Dealership Challenges
Existing Dealer State
• OEM Pressure
• Dealership Group/Dealer Principle Pressure; Sell more, do more with less
• Staffing Issues – SA and Tech – Old Guard v. New Breed (Experience v. Tech-Savvy)
• Manual processes still require labor and a commitment from management
• Multiple tools to navigate with limited integration
• Difficult to sustain standards all the time
• Limited certainty that all vehicles were inspected the same way, every time.
What opportunities were missed?
• UC Appraisal Process a few minutes, but prone to some risks
• COVID-19
Manual Inspections
Drawbacks for Manual Inspections (Processes)
• Lacks transparency for the customer
• Lacks certainty and knowledge of the thoroughness of inspection (management oversight/adherence to standards)
• Dealers are busy – the chances of missing opportunities is higher with a manual process – safety, upsell, and customer experience
• Manual inspections are a cost to the dealer – e.g. every tire inspection takes time and that is a cost investment in labor by the dealer
• Highest and best use for labor? Manual inspections?
Benefits of Automated Inspections
Customer Experience
• Tech to perform objective Inspection
• Ability to share UI with customer
• Enhances the opportunity to engage with the customer
• Track history of scans
• Merchandising (e.g. UC inventory)
Upsell Opportunities
• Every tire inspected every time – alignments, brakes, other services once you get the wheels off?
• Ability to engage customer on service drive about damage – conversation
• Data mining – based on scan history
Process Efficiency
• Help technician better allocate time to/from valuable work
• Help Service Manager support newer service techs with insight from reviewing scans
• Via integrations – eliminate processes
Confidence and Certainty
• Objective inspection – same standard, every time
• Over 90% of accuracy and reliability
• High-resolution images that
accurately show the current state
• UC Appraisals with certainty
• Reporting
Evolution of Vehicle Inspections
Aftermarket Inspection
Play Video
Automatic Inspection - Benefits
User Interface
Under-Vehicle Inspection System
Technology Inspections
Reallocation of High Value Labor
• Reorient FROM manual processes
TO high-value processes
• Highest and best use for your labor investment
• Focus on what needs your attention
⇒ Stop inspecting what doesn’t need to be inspected
⇒ Simplified change management via integrations
Site Workflow - Automatic Inspection
UVeye Hardware
The Data Collection Points
With Inspection as a Service...
• No Maintenance
• No Obsolescence
• Utilize Latest Technology as it Evolves
• No Large Initial Capital Outlay
• Value Capture First
Tire Analysis UI
UVeye Inspection Coverage For Dealership
Covers Large Portion of the MPI Sheet Automatically
One Platform for All Systems
Integrates with the UVeye Cloud
• Connect Anytime, Anywhere
• Monitor Volume and Performance Over Time
• Get Business Insights in Real-Time
• Share Data with Colleagues and Customers
