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Sr Customer Success Manager – New England + Upstate NY

Boston, MA
Full-time
Departments:
Customer Success - Dealerships

Description

At UVeye, we’re on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world’s first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.

With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.

We are seeking a Sr Customer Success Manager to play a pivotal role in driving long-term customer success, retention, and expansion across our client base.

As a Sr. CSM, you will not only manage strategic client relationships but also mentor and guide junior team members, contribute to process improvements, and play a key role in shaping the overall Customer Success strategy at UVeye. Your ability to deliver measurable ROI, consult on best practices, and drive adoption will be critical to your success in this role.

A day in the life and how you’ll make an impact:

  • Strategic Customer Management – Serve as a trusted advisor, fostering deep, value-driven relationships with clients to maximize engagement and long-term retention.
  • Training & Enablement – Educate customers on how to effectively integrate UVeye into their workflows, ensuring seamless adoption and utilization.
  • ROI & Value Delivery – Consistently demonstrate measurable ROI by consulting customers on business improvements, leveraging UVeye solutions.
  • Thought Leadership – Provide insights on best practices, industry trends, and data-driven recommendations to help customers optimize performance.
  • Proactive Problem Solving – Identify business challenges and opportunities to maximize the impact of UVeye’s solutions for each client.
  • Expansion & Upsell Strategy – Drive organic growth by identifying opportunities for customers to adopt additional UVeye products and services.
  • Data-Driven Insights – Analyze account performance, usage metrics, and engagement trends to guide customers in achieving their objectives.
  • Mentorship & Leadership – Support junior CSMs by providing guidance, best practices, and assisting in complex customer scenarios.
  • Process Improvement – Contribute to refining Customer Success processes, play a role in internal initiatives, and provide feedback for continuous improvement.
  • Cross-Functional Collaboration – Work closely with Sales, Product, and Support teams to ensure a seamless customer experience and advocate for customer needs.
  • Travel – Willingness to travel domestically up to 50% of the time.

Requirements

  • 5+ years of experience in a Customer Success, Account Management, or Strategic Consulting role, preferably in a SaaS environment.
  • 3+ years of experience working within a dealership, gaining firsthand exposure to daily fixed and variable operations
  • Proven track record of driving customer retention, renewals, and upsell expansion.
  • Experience managing high-value, complex accounts with multiple stakeholders.
  • Strong consultative and strategic thinking skills, with the ability to translate customer needs into impactful solutions.
  • Commercial acumen with a data-driven approach to customer success.
  • Ability to lead by example and support the development of junior CSMs.
  • Superior organization, prioritization, and attention to detail.
  • Technical proficiency, including familiarity with CRM platforms, dashboards, and analytics tools.
  • Automotive industry experience is a plus but not required.

Benefits we offer:

  • Competitive Medical, Dental, Vision.
  • Company 401k Match.
  • 20 PTO days, Company paid holidays.
  • Career growth as we scale across the US.

Compensation:

UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $100,000 – $115,000. In addition, this position is also eligible for Bonus. 

Travel & Physical Requirements:

This role involves regular on-site work within dealership environments and requires approximately 50% travel. While performing the duties of this position, the employee may experience extended periods of sitting, standing, walking, and frequent movement throughout dealership service lanes, inspection areas, showrooms, and outdoor lots. 

The role also requires the ability to work in varying environmental conditions including heat, cold, rain, or other outdoor elements commonly experienced at dealership locations. Use of personal protective equipment (PPE) may be required depending on site protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why UVeye:

  • Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
  • Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
  • Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.

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