How Carl Black Chevrolet of Orlando Used UVeye Inspections to Increase Revenue, Reduce Claims, and Build Customer Trust

Dealership Background

Carl Black Chevrolet Buick GMC of Orlando is a high-volume dealership serving the Central Florida market, processing hundreds of repair orders each month across service, sales, and fleet operations. With a long-standing reputation built on transparency and community trust, the dealership sought a way to modernize its inspection process while maintaining credibility with customers in an increasingly skeptical service environment.

To achieve this, the dealership implemented a UVeye system in its service drive and later expanded to a second-generation, full-exterior inspection system.

The Challenge

• Before automation, Carl Black Chevrolet Buick GMC of Orlando faced several operational challenges common across the automotive retail industry:

  • Customer skepticism around service recommendations

  • Time-consuming manual inspections slowing down service lanes

  • Policy and damage claims without clear documentation

  • Missed defects during trade-ins and used-vehicle appraisals

  • Growing concern over lost maintenance revenue as EV adoption increased

  Manual inspections could take 10–15 minutes per vehicle, and in busy conditions, vehicles might wait hours before a technician could complete a full visual inspection. This delay impacted customer experience, advisor efficiency, and technician productivity.

The Solution

Carl Black Chevrolet Buick GMC of Orlando installed an automated UVeye system capable of capturing:

• Tire tread depth, DOT expiration dates, and tire damage

• Undercarriage leaks and structural issues

• Exterior dents, scratches, paint defects, and roof damage

• Time-stamped, third-party documentation tied to each VIN

Vehicles are inspected within seconds simply by driving through the system, with results immediately available to advisors and customers via screen or printed report.

Over time, the dealership expanded from a Gen-1 system (tires + underbody) to a Gen-2 system offering 360-degree exterior coverage, internally nicknamed the “Stargate.”

Impact of UVeye

Faster service drive throughput

• Inspections completed in ~1 minute instead of 10–15

• Advisors present visual proof instantly, reducing friction

• Customers can clearly see leaks, worn tires, or safety risks

“Customers are mind-blown when they realize that driving through one machine just told them everything about their car.” — Stefon Francis, Service Advisor

Fewer disputes. Lower policy exposure.

• Every trade-in runs through UVeye

• Previously missed defects (tires, underbody damage, paint issues) are identified immediately

• Appraisals are justified with printed, third-party reports

Estimated savings on used-vehicle acquisitions: $5,000–$15,000 per month

Policy, Paint, and Damage Claims

• Time-stamped images eliminate “he said, she said” disputes

• Claims tied to pre-existing damage are resolved instantly

• Warranty paint issues are properly escalated with OEMs

One documented incident avoided a $1,000+ repair simply by referencing pre-service images.
Another detected transportation damage on a new Corvette, preventing a $4,500 loss.

Why It Matters for Carl Black Chevrolet Buick GMC of Orlando

For Carl Black Chevrolet Buick GMC of Orlando, automated inspections solve problems that training, staffing, and process improvements alone cannot. The interviews repeatedly highlight how subjective inspections created inconsistency, slowed service lanes, and exposed the dealership to unnecessary disputes. By standardizing inspections with time-stamped, third-party documentation, the dealership removed variability from a critical part of the customer journey and replaced opinion with evidence.

Equally important, leadership emphasized risk reduction and future readiness. Automated inspections now support warranty and paint claims with OEMs, protect the dealership from false damage accusations, and provide documentation that stands up in disputes. As EV adoption reduces traditional maintenance opportunities, the system also helps preserve service value by consistently identifying safety-related needs such as tires, alignment, and suspension — areas that remain critical regardless of powertrain.

Conclusion

What began as a way to speed up inspections has become a foundational system across service, sales, and operations at Carl Black Chevrolet Buick GMC of Orlando. The interviews make clear that the greatest impact is not just increased revenue, but reduced friction — fewer arguments, fewer missed issues, and fewer costs absorbed due to uncertainty or lack of proof.

By turning inspections into objective, visual documentation, the dealership strengthened customer trust, empowered employees, and protected itself operationally and financially. The result is a more efficient service drive, cleaner trade-in appraisals, and a dealership better positioned to adapt as vehicle technology and customer expectations continue to evolve.