Claremont Toyota: Precision, Speed, and Transparency in Action

Dealership Background

Claremont Toyota, located in Southern California, is known for its customer-first approach, factory-trained technicians, and full-service capabilities, including express maintenance. With high-volume service traffic (5,500–6,000 customer-pay visits monthly), the dealership sought a way to streamline vehicle inspections, enhance transparency, and increase service department revenue.

Since installing UVeye in June, Claremont Toyota has transformed how customers experience service, aligning with their philosophy of continuous improvement: “We are always looking to get better. We always try to get ahead of the curve. We always try different things” — Mike Marquez, Service Director.

The Challenge

• Advisors manually photographed vehicles (250 cars/day × ~2 minutes each), slowing workflow and reducing throughput.

• Limited ability to identify minor damages, tire wear, or leaks upfront.

• Policy claims and customer disputes, though not frequent, added operational overhead.

Impact of UVeye

Operations Transformation

• Alignment growth (measurable lift)
  Claremont Toyota has seen alignment volume increase 48% since UVeye was installed. The system identifies uneven wear and alignment issues immediately, giving advisors a visual, actionable recommendation at check-in.
• Tire sales growth
  Tire sales are up 27% YoY, supported by clear undercarriage scans and transparent conversations with customers about tire condition. The DealerTire integration also enables instant, accurate estimates, helping close more sales quickly.
• Customer trust through visual transparency
  Customers respond positively to seeing their vehicle’s condition firsthand. The scan transforms service conversations from opinion to proof.

“Seeing is believing. Customers can see exactly what’s going on with their tires, alignment, and undercarriage.” — Erik Abney, Lead Service Advisor

Policy/Dispute Protection (Claims Reduction)

• Policy-related issues now save the dealership approximately $5,000 per month, as teams can quickly validate pre-existing damage and avoid costly write-offs. Scan evidence also improves resolution speed and reduces advisor time spent disputing claims.

“With UVeye, we can show customers exactly what’s there—reducing disputes and building trust.” — Mike Marquez, Service Director

Workflow Efficiency / Time Savings

• Manual photo inspections previously took ~500 minutes per day. With UVeye, advisors save significant time, allowing faster check-ins and higher throughput.

Why It Matters for Claremont Toyota

Claremont Toyota serves a busy Southern California market, where customer expectations for transparency, speed, and safety are high. With three service lanes and customer pay traffic averaging 5,500–6,000 vehicles per month, efficiency and accuracy are critical to maintaining satisfaction and driving revenue.

Conclusion

Claremont Toyota demonstrates how a high-volume, customer-focused dealership can leverage UVeye to transform service operations. The system is driving measurable growth in alignments and tire sales, saving $5,000 per month in policy claims, and streamlining workflows that previously consumed hundreds of advisor minutes daily. By providing transparent, visual evidence of vehicle condition, UVeye strengthens customer trust, supports accurate recommendations, and reinforces Claremont Toyota’s commitment to efficiency, safety, and exceptional service.